Dear VYKON Partner,
The best way to reduce risk and stay current is to pair Niagara with a Software Maintenance Agreement (SMA). This is especially true with Niagara 4 because of all that’s new about this next-generation software release.
Please note that effective April 1, 2017, Niagara 4 SMAs will change in the following ways:
* Restriction from stocking extended maintenance: Due to the nature of the extended maintenance model, Tridium will restrict the stocking of extended maintenance parts.
* Removal from WEB Channel: Those with the ability to access and purchase through WEB Channel will not have the option to purchase extended maintenance parts via WEB Channel.
* Maximum maintenance period: Maintenance cannot be purchased for any period beyond December 31, 2025 (i.e. 10 years from the release of Niagara 4).
Please contact us if you have questions. As always, we appreciate your business.