ACI’s, Chad Schwenn, stopped by for a chat. ACI is up for several 2013 ControlTrends Awards, including: Best Peripheral Products of the Year from a Small Manufacturer, Best Technical Support (Vendor) of the Year, Best Marketing Tools and Support, and Barry Gordon for Technical Support Person of The Year. Barry was co winner lat year for this award.
In addition to talking about the 2013 Controltrends Awards, Chad, tells us about ACI’s approach to providing world class customer support, including the ” Raving Fan” concept. Chad, who is a marketing guru, talks about how ACI uses social media to connect with their customers. Thanks to Chad and his team at ACI for a great interview.